Privacy Policy

SCOPE — WHICH SERVICES THIS POLICY COVERS
This Privacy Policy explains how Faraday group entities (“Faraday,” “we,” “us,” or “our”) collect, use, disclose, and protect personal information when you:

• visit our websites that link to this Privacy Policy (including www.fday.io);
• contact us (sales inquiries, support requests, or business communications);
• use Faraday applications and services that link to this Privacy Policy.

Separate terms apply to specific services. If you use the Faraday Pay App or related business tools, your use is governed by the applicable service terms, in addition to this Privacy Policy:

• Charging Platform Terms: /legal/charging-platform-terms
• Pay App End User Terms (Drivers): /legal/pay-app-end-user-terms

WHO WE ARE
Faraday operates through affiliated entities. The entity responsible for processing personal information (the “data controller” or equivalent concept) may vary depending on which service you use and where you are located. Where appropriate, we may process information via our affiliates and service providers acting on our behalf.

WHAT INFORMATION WE COLLECT
Information you provide.

• Contact details (name, email address, phone number)
• Business details (company name, role/title) for B2B inquiries and onboarding
• Support communications and correspondence
• Account credentials where applicable (username and password)

Information collected automatically.

• Device and browser information (IP address, browser type, device identifiers)
• Usage data (pages viewed, links clicked, timestamps, referring pages)
• Approximate location derived from IP address

Payment data.
Where payments are supported in a Faraday service, payment card processing is handled by payment processors (e.g., Stripe). We do not store full payment card details on our servers. Payment processors may process personal information in accordance with their own policies.

HOW WE USE INFORMATION
We use personal information to:

• provide and operate the Site and linked services;
• respond to inquiries and provide customer support;
• facilitate onboarding and account administration for business users;
• process transactions (where applicable) via payment processors;
• maintain security, prevent fraud, and protect our systems;
• improve our products and user experience (analytics and performance);
• comply with legal obligations and enforce our terms.

LEGAL BASES (WHERE APPLICABLE)
Depending on your location and the service, we process personal information under one or more legal bases, such as: performance of a contract, legitimate interests (e.g., security, fraud prevention, service improvement), compliance with legal obligations, and consent (where required).

COOKIES AND TRACKING
We may use cookies and similar technologies for:

• site functionality and security;
• fraud prevention;
• analytics and performance measurement.

Some third parties (including payment processors) may place cookies as part of providing their services. For example, Stripe may use cookies for security and fraud prevention. Please refer to Stripe’s cookie information here: Stripe Cookie Policy.

SHARING OF INFORMATION
We may share personal information with:

• service providers (hosting, analytics, customer support tooling);
• payment processors (where transactions occur);
• professional advisors (legal, accounting) as needed;
• authorities where required by law or to protect rights and safety;
• affiliates within the Faraday group for operational purposes.

We do not sell personal information.

INTERNATIONAL TRANSFERS
Because we operate internationally, your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers (for example, contractual protections or other lawful transfer mechanisms).

DATA RETENTION
We retain personal information only as long as necessary for the purposes described in this Policy, including to comply with legal obligations, resolve disputes, and enforce agreements.

YOUR RIGHTS
Depending on your location, you may have rights regarding your personal information (for example: access, correction, deletion, objection, restriction, portability, and withdrawal of consent where applicable). To exercise your rights, contact us at the email below.

SECURITY
We use reasonable administrative, technical, and organizational measures to help protect personal information. No system is 100% secure, and we cannot guarantee absolute security.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The “AS OF” date above indicates when it was last revised.

CONTACT
If you have questions or requests regarding this Privacy Policy, contact us:

• Email: legal@fday.io
• Mail: Faraday EVCS Inc., 611 South Dupont Highway Suite 102, Dover, DE 19901, United States